FIRST CONTACT would not exist without our staff & volunteer team of dedicated professionals. Thank you to all our volunteers, who sacrifice their time and efforts to help us make a positive change in our community, and accomplish our mission. The following individuals currently serve on the FIRST CONTACT team:
Craig received his Bachelors of Arts Degree in Religious Education from Gardner Webb University and his Masters of Arts degree in Religious Education from Southwestern Baptist Theological Seminary. He has been certified by SBIRT (clinical skills training) and is an NAADAC Certified Recovery Coach. He has served as Pastor, Minister of Evangelism, Education, and Youth in over 20 years of ministry. He is a board member of the Blue Ridge Prison and Jail Ministry. Craig has experienced firsthand the struggle and devastation of addiction.He has a passion for those suffering from Substance Abuse Disorder as well as family members who have had their lives dramatically affected by its consequences. He founded First Contact to help those struggling with addictions to formulate a path to recovery, and a plan to return to a life of normalcy. He serves to inform and educate families and provide comfort and support.
Ellen received her Bachelors of Science Degree in Business Administration from Western Carolina University. She has been the Executive Secretary for the NC Tomato Growers Association for over 18 years and is a native of Henderson County. Ellen recently retired from the State of North Carolina with 30 years of service in administrative office work. She has an extensive background in managing and organizing casework, budgets, and data for the N.C. Family Court and Dept. of Juvenile Justice & Delinquency Prevention systems. Ellen loves her family and enjoys singing in the church choir and playing the piano. She has experienced the loss of a loved one due to addiction. As a volunteer with First Contact since December of 2014, she has a heart for working with families dealing with loved ones in addiction and helping support them through their struggles. She wants to help others understand and deal with the pain caused by addiction.
Barb received her Bachelors of Science degree in Finance from Northern Illinois University. Her career in Accounting has spanned 35+years, the majority of which was for 2 employers: The Gillette Company (part of Procter and Gamble) and ZeniMax Media Inc. (Rockville, MD) , a video game developer and publisher. Barb has experience in most areas of Accounting as well as Financial Statement preparation, maintenance of large databases, and report creation. She retired as Sr. Accountant from ZeniMax Media in 2015.
Barb feels richly blessed by God to be able to retire early and live in the beautiful mountains of Western North Carolina. She is thankful for the opportunity and desire to remain productive in retirement and has been a First Contact volunteer since July 2017. Barb works with our outside Accountants to facilitate the accurate processing of our Accounting and Financial Statement preparation.
Jessica grew up in WNC, and is a graduate of Brevard High School. She came to First Contact for assistance at the very beginning of her recovery journey through attendance at our classes for women. She has a professional background in the medical industry, previously working as a CNA, as well as a Med Tech, and has earned a certificate in Medical Billing.
She has successfully earned certification as an NC Peer Support Specialist (CPSS), and is a registered, certified Substance Abuse counselor (CSAC-R). Jessica been locally trained by “Thrive” to administer the VI-SPDAT, a survey administered both to individuals and families to determine risk and prioritization when providing assistance to homeless and at-risk of homelessness persons. She is currently attending A-B Technical Community College to obtain her Associate’s degree in Human Services, with a certificate in Substance Use.
After many years in her own struggle with addiction, Jessica feels she found “true” freedom in 2015. Since then, she has felt God’s prompting to come back to First Contact in a professional capacity as a placement coordinator, where she will be using her skills to help women gain entry into treatment programs, and link them to vital community resources. She is passionate about helping clients find a way to overcome their own battles, and develop stronger relationships with God.
In her free time, Jessica enjoys spending time with her family.
Brooks is a Hendersonville native, and graduate of West Henderson high school. He spent many years working various jobs in the food and beverage industry, but finds his most relevant experience for helping others in his role at First Contact is his own fifteen year struggle with addiction. Brooks first came to First Contact for assistance at the very beginning of his recovery journey when he started attending recovery meetings. He quickly “learned the ropes” at the resale store, and moved up the ranks to First Contact staff.
Over the past three years of sobriety, Brooks has graduated all four levels of First Contact’s discipleship program, and completed the first of a two year program at Fruitland Baptist Bible College, toward earning his associate’s degree in ministry. He successfully completed a 26 week certification class for jail ministry. He now serves as a teacher of FCM’s third level discipleship class, and periodically leads at the combined support group on Thursday nights.
As new placement coordinator, Brooks is most passionate about leading others to Christ, and onto the path of sobriety. He uses his experiences to encourage men seeking help with addiction. He enjoys sharing his message of hope with others, and assisting them in finding and entering available programs best suited for their situation.
In his free time, Brooks loves to cycle on and off road. He’s an avid photographer, enjoys spending time with his loved ones, as well as his “brothers” at Bible college, while learning about God. Upon graduation at Fruitland Baptist Bible College, he plans to attend Southeastern Theological Seminary. Brooks shares he has often found comfort in the Serenity Prayer: “God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”
Kevin grew up in Western Kentucky. He came to First Contact for assistance when he met one of our coaches at a local Celebrate Recovery meeting. He has a professional background in retail management and property development.
Kevin has successfully earned certification as a NC Peer Support Specialist (CPSS). After several years in active addiction, he looks forward to using his training to help other struggling individuals. Kevin completed a yearlong discipleship program at Renewed Hope ministries in Murphy, NC. After graduation, he stayed in the program an additional eight months to learn how to disciple and counsel other men.
While in the program, Kevin began a renewed relationship with God. It was not long before he began hearing God’s calling to utilize his own experiences to serve at First Contact in addiction ministry.
In his role as placement coordinator, Kevin is passionate about the opportunity to relay hope to those lost in addiction. He gets a lot of satisfaction from knowing his work makes a difference in the lives of the individuals and families he works with every day.
In his free time, he enjoys spending time outdoors hiking, camping and fishing. He considers himself a boss on the grill and the smoker.
Placement Coordinator (SC)
Bonnie has navigated the rolls of accounting clerk and office manager for the last forty years within the medical field and the business community. She and her husband Steve retired here in Hendersonville to be closer to their children and grandchildren. They attend Mud Creek Baptist Church where they volunteer regularly. Bonnie has known, loved and walked with the Lord for forty-three years.
Bonnie brings a level of expertise and professionalism that fits perfectly within the First Contact Addiction Ministry family. She loves this ministry and constantly goes above and beyond what is expected in order to ensure that the logistics of the ministry are well attended to.
Denise brings over 26 years of experience in the Health Care Industry in Accounts Receivable Billing and Collection Management. With this type of experience, she is well qualified to serve First Contact Addiction Ministry. Two of those years were with HCA Westlake Hospital and 5 years was with the University of Behavioral Center in Orlando, Fl, both being Inpatient and Outpatient facilities with treatment programs for alcohol and drug addiction. She retired after 14 years from an independently owned Compounding Pharmacy which specialized in pain management.
Denise feels that the years of experience, knowledge, and understanding in these areas of health care was simply God’s way of preparing her to be led in July of 2017 to serve the Lord at First Contact Addiction Ministries.
Communications & IT
Diane holds a Bachelor’s degree in Communications from Cedarville University. She has spent 20+ years working in the communications and marketing fields in the retail, IT, and education industries. Diane is also an entrepreneur with over 18 years of experience running an online business. She first came to First Contact in 2015 as a member of the family support group and knows firsthand the struggles and heartache of loving a child caught in the dark web of addiction. In 2018, Diane lost her son, Justin, who was 26 years old.
Diane has served as volunteer web designer and communications consultant at First Contact since 2015.
Diane came to salvation as a young child. She grew up in a Christian home, with a Christian family. Her faith has grown over the years through many trials and tribulations, and especially through the tragic loss of her son. She looks to the Lord as her only hope and comfort, recognizing God’s sustaining grace and mercy as the motivation that gets her through each day.
Diane’s favorite hobby is spending time with her grandbaby and her family. She also loves to travel (camera in hand), is enamored with the “old world”, and never turns down a good gelato.